FAQ - Frequently Asked Questions

Quickly find answers to your questions about the NEKST platform

Account and Registration

How to create an account on NEKST?

Click on "Sign up" on the homepage
Choose your account type :
  • Investor : to invest in products
  • Association : to receive charitable commissions
Fill in your personal information (last name, first name, email, phone)
Create a secure password (8 characters minimum, 1 uppercase, 1 digit)
Verify your email with the received code

What are the password criteria?

Your password must meet these security criteria :

  • At least 8 characters
  • At least one uppercase letter
  • At least one digit
The system evaluates your password strength in real-time during typing.

How to recover my forgotten password?

Click on "Forgot password?" on the login page
Enter your email address
You will receive a reset link valid for 1 hour
Create your new password
The reset link expires after 1 hour for security reasons.

Investment

How does investment work on NEKST?

NEKST allows investing in physical products (raw materials, food commodities) with profit sharing according to your ethical choices.

Operating principle :
  • You invest in tangible products
  • Profits are shared according to your allocation
  • A portion can be dedicated to Waqf (charitable works)
  • You track the evolution in real-time

What types of returns are available?

Conservative
4% per quarter

Limited risk, stable return

Balanced
6% per quarter

Risk/return compromise

Dynamic
9% per quarter

High potential, increased risk

How to define my investment budget?

Access the "Invest" section
Enter your amount in your chosen currency
Select your criteria (return, product origin)
The system will suggest products adapted to your budget
Tip: A diversified suggestion will be automatically proposed to optimize your investment.

How does profit distribution work?

You can customize the distribution for each product:

Investor Share

Your personal profits that you recover

Waqf Share

Charitable endowment transferred to partner associations

The total percentages must always equal 100%.

Contract Types

What types of contracts are available?

3-month Contract
1 cycle
Characteristics :
  • Duration: 3 months
  • Direct recovery of funds and profits
  • Ideal for beginners
  • Maximum flexibility
  • Perfect for testing the platform
12-month Contract
4 cycles
Characteristics :
  • Duration: 12 months (4 × 3 months)
  • Automatic reinvestment of profits
  • Capitalization effect
  • Total recovery at the end of 12 months
  • For experienced investors

Can I change contract type after signing?

No, once the contract is signed, the type cannot be modified.

You must wait for the current contract to end to sign a new one with a different type. That's why it's important to choose well from the start according to your objectives:

  • Short term : 3-month Contract
  • Long term with compounding : 12-month Contract

Contract Signature

What signature modes are available?

Auto signature

Uses your first and last name automatically

Drawn signature

Draw directly on screen with your mouse or finger

Imported signature

Upload an image of your signature (PNG, JPG, JPEG)

What happens if I modify my cart after signing?

The contract becomes invalid and you must sign it again before proceeding to payment.

This security measure ensures that:

  • Your signature exactly matches your cart content
  • No unauthorized modifications can be made
  • You maintain total control over your investments

Can I view my signed contract?

Yes, from your cart, click on "View contract" to see all details and your signature.

You can also:

  • Modify your existing signature
  • Remove your signature (will require a new signature)
  • View the history of your signed contracts

Payment

What payment methods do you accept?

PayPal
PayPal

Secure payment via your PayPal account

Stripe
Bank Card

Via Stripe (Visa, Mastercard, etc.)

Manual validation

By an administrator (special cases)

Is payment secure?

Yes, we use online payment leaders who guarantee security according to banking standards.

Our payment partners:

  • PayPal : SSL encryption, anti-fraud protection
  • Stripe : PCI DSS Level 1 certification, card tokenization
  • NEKST : Never stores your payment data

What happens after payment?

You receive a confirmation by email
Your investment appears in your portfolio
Products are removed from available stock
Tracking of your investment begins
You will receive regular notifications about the evolution of your investments.

Portfolio and Tracking

How to track my investments?

In your Portfolio, you can view:

  • History of your orders
  • Current value of your investments
  • Evolution of product prices
  • Generated profits
  • Reimbursed amounts
  • Distribution of your gains

How are my profits calculated?

Profits depend on several factors:

Calculation formula:

Profit = (Selling price - Purchase price) × Quantity × Your percentage

  • Price evolution of products on the market
  • Your investor percentage defined at purchase
  • The type of return of the product (4%, 6%, or 9%)
  • The duration of your contract and the compounding effect

Can I see price history?

Yes, each product has a detailed chart.

You can view:

  • Historical evolution of prices from the beginning
  • Future projections based on trends
  • The purchase point of your investment marked on the chart
  • Significant events that influenced prices

Refunds

How does refund work?

3-month Contract

Automatic refund at the end of 3 months

12-month Contract

Refund after the 4 complete cycles

In all cases, you recover your initial capital + generated profits.

Can I request an early refund?

Early refunds are handled case by case.

Contact support to study your situation. Evaluation criteria include:

  • The duration already elapsed of your contract
  • The state of products you have invested in
  • Market conditions
  • The nature of your request (urgency, etc.)

Associations and Waqf

What is Waqf?

Definition of Waqf (وقف)

Waqf is an Islamic religious endowment intended for pious works and public utility.

On NEKST, it's the share of profits you choose to transfer to partner charitable associations.

Social Impact
  • Funding humanitarian projects
  • Helping disadvantaged populations
  • Educational and health projects
  • Sustainable development

How does the Association account work?

Partner associations can:

  • Receive commissions on investments
  • Track amounts received via Waqf
  • View the evolution of their income
  • Access a dedicated dashboard

Support

How to contact support?

Access the "Support" section from your personal space
Create a new ticket describing your problem precisely
Attach files if necessary (screenshots, documents)
Follow responses via your personal space
You will receive a notification as soon as a response is provided to your ticket.

What types of files can I attach?

You can attach several types of files to illustrate your request:

Images
(JPG, PNG, GIF)
Documents
(PDF, DOC, DOCX)
Other files
(TXT, etc.)

Security

Is my data protected?

Yes, we apply the best security practices.
Data Protection
  • Password encryption
  • CSRF protection
  • Strict data validation
Technical Security
  • Secure servers
  • Regular backups
  • 24/7 monitoring